Privacy policy
Last updated: January 31, 2026
LevelUP operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (“Services”). LevelUP operates on Shopify’s technology, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make purchases or other actions through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using any of the Services, you confirm that you have read and understood this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you or another individual. Personal information does not include data that has been anonymized or de-identified such that it cannot reasonably be used to identify you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by law:
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Contact information, including name, address, billing address, shipping address, phone number, and email address.
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Financial information, including credit card, debit card, and bank account numbers, payment card details, transaction data, payment information, and other payment confirmation details.
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Account information, including username, password, security questions, preferences, and settings.
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Transaction information, including products you view, add to your cart, wishlist, purchase, return, exchange, or cancel, and your past transactions.
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Communications with us, including information you provide when contacting customer support.
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Device information, including details about your device, browser, internet connection, IP address, and other unique identifiers.
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Usage data, including information about how and when you interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, when you create an account, use the Services, interact with us, or otherwise provide information.
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Automatically through the Services, including through cookies and similar technologies.
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From service providers who process data on our behalf.
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From Shopify Partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Providing, customizing, and improving the Services
Including fulfilling contracts, processing payments, delivering orders, remembering your preferences, sending account notifications, managing returns and exchanges, maintaining your account, arranging deliveries, enabling reviews, and creating a personalized shopping experience.
Marketing and advertising
Including sending marketing messages via email, SMS, or post, and showing you personalized advertisements online.
Security and fraud prevention
Including verifying your identity, securing transactions, detecting fraudulent or illegal activity, and protecting our Services.
Communicating with you
Including customer support and maintaining our business relationship.
Legal reasons
Including compliance with laws, responding to legal requests, investigating disputes, and enforcing our policies.
How We Share Your Personal Information
We may disclose your personal information to third parties for lawful purposes, including:
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Shopify, vendors, and service providers who perform services for us (e.g., payment processing, IT services, analytics, fulfillment).
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Business and marketing partners for advertising and promotional services.
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When you direct or consent to sharing information (e.g., shipping, social media integrations).
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Our affiliates and corporate group.
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In business transactions (e.g., mergers, bankruptcy).
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To comply with legal obligations or protect rights and safety.
Our Relationship with Shopify
Shopify hosts our Services and processes personal data to provide and improve them. Information may be transferred to countries outside your residence. Shopify may also use enhanced features that rely on data from interactions across Shopify stores to improve business operations. Shopify is responsible for processing your personal data in these cases. For more details, see Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com/en
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices, security, or content. Information shared publicly or on social media platforms may be visible to others.
Children’s Information
The Services are not intended for children. We do not knowingly collect personal data from minors. Parents or guardians may contact us to request deletion of a child’s information.
Data Security and Retention
No security system is completely secure. Data retention depends on operational, legal, and contractual requirements.
Your Rights and Choices
Depending on your location, you may have the following rights:
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Right to access – request access to your personal data.
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Right to deletion – request deletion of your data.
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Right to correction – request correction of inaccurate data.
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Right to data portability – request transfer of your data.
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Right to opt out of targeted advertising or data sharing.
You may also manage your communication preferences and unsubscribe from marketing emails.
For residents of the UK or EEA, additional rights include:
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Right to object or restrict processing
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Right to withdraw consent
You can exercise these rights as described in the Services or by contacting us.
Complaints
If you have concerns about our data handling, contact us. You may also file a complaint with your local data protection authority.
International Transfers
Your data may be transferred, stored, and processed outside your country. We use recognized legal safeguards such as EU Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted on this website with the revised date.
Contact Us
If you have questions or wish to exercise your rights, contact us at:
Email: viljami.2.honkanen@gmail.com
In accordance with applicable data protection laws, we act as the data controller of your personal information.